Plan your matchday


We have put together this guide to help you plan your matchday and ensure you make the most of every visit, whether it is your first time or you are a seasoned regular.

This is a general guide but two days before each fixture it will be updated with matchday specific information.   

Before you visit

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Pre-Match Information


Before you make your way to The Stoop and when planning your trip please make sure you take note of the following. 


Tickets


Tickets are priced £10 for adults and £5 for juniors and can be purchased online or by calling 020 8410 6010.  Tickets can be printed at home or collected from the Ticket Office.


A match ticket is included in Harlequins membership but must be claimed. Members will not be able to use their membership card to enter the stadium. Members should claim their free ticket for the match in advance, online or by calling 020 8410 6010, where the ticket can be printed at home or collected from the Ticket Office. 


Tickets can be purchased on the day from the Ticket Office at Gate 3 – The Bob Hiller Gate, though we recommend that supporters purchase in advance. 


The Ticket Office is located at Gate 3 – The Bob Hiller Gate in the South East corner of the stadium. It will be open from 13:30 for the 15:00 fixture and will close at the end of half-time. 


Merchandise


We have two Official Stores at the stadium but if you would like to show your colours on arrival you can choose from our extensive range at shop.quins.co.uk.  


Cashless Payments


The Stoop is a cashless venue for food and beverages and we accept all major payment types. The Stoop does not have any ATMs available for cash withdrawal on matchday. 


Families


Rugby is a family sport and we welcome supporters of all ages. Supporters bringing children in pushchairs can fold them and place them against pitch perimeter boards during the match. We ask that they remain in your sight from your seat. A number of baby-changing facilities are available around the venue. Please see the Stoop Map part of this guide  for more information.


Wet Weather


Almost all seats in the stadium are protected from the elements, though supporters in the first few rows of each stand may get wet in the event of rain, depending on the strength and direction of any wind. We allow umbrellas into the venue but ask you to consider other spectators when using them.


Bag Policy


All bags are subject to checks before they enter the stadium. Please note we are unable to allow entry to people with bags containing aerosols or flammable materials.


We are able to hold a limited number of bags for those supporters directly coming from, or returning to, an airport. They must be registered with us before matchday. Please contact customerservice@quins.co.uk to register interest.

Getting to The Stoop

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The Stoop is located just off the A316 and can be reached by a number of different transport methods including rail, bus and car. The stadium is walking distance from Twickenham High Street and is only a few hundred metres away from Twickenham Stadium, the home of rugby.
 
Address
The Twickenham Stoop
Langhorn Drive
Twickenham
Middlesex
TW2 7SX
 

By Rail

The nearest train station is Twickenham, which is approximately a 15-minute walk from the stadium.

Turn right out of the station continue down Whitton Road. Proceed down Court Way and turn left on to Egerton road. At the mini-roundabout, turn right onto Craneford Way and enter the stadium at the end of the road. Regular trains run to Twickenham from London Waterloo, Clapham Junction, Reading, Ascot and Windsor & Eton Riverside.

Other stations in the vicinity of the stadium are Whitton, St Margarets and Hounslow. The London Overground service also runs from Richmond to North London and Stratford. The nearest Underground stations are Hounslow East for the Piccadilly Line, and Richmond for the District Line.
 
For further information on train travel click here


By Bus

Bus numbers 281, 267, 481, 681 and H20 have regular services passing close to the stadium. Alternatively the R68, R70, 33, 110, 290, H22 or 490 stop in Twickenham High Street, where the stadium is a short walk away over the River Crane.

For more information on bus travel visit:

For more information on bus travel visit: http://content.tfl.gov.uk/bus-route-maps/twickenham-a4-150717.pdf

By Bicycle

Bicycle parking facilities are provided outside Gate 1 (The Jason Leonard Gate) and 3 (The Bob Hiller Gate). Please bring your own locks and chains. Harlequins cannot accept any responsibility for any loss or damage to bicycles. 

By Car

From the M25, exit J12 onto the M3 and head toward London. This then becomes the A316; continue to the Whitton Road roundabout next to the Lexus/Toyota car dealership and take the fourth exit. Turning back on yourself the stadium is located 500 metres on the left via Langhorn Drive.

Car Parking

Parking is available to the public in the Rosebine car park, which can be accessed by continuing past The Stoop on your left on the A316. The Rosebine car park is located 200 metres on the left after passing the stadium. Parking is £7 when purchased in advance from tickets.quins.co.uk  or £10 on the day. We recommend purchasing in advance to avoid disappointment. 

Entertainment

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Timings (Approximate times)


13:30: Gates open
14:15: Team warm-up
14:50: Final pre-match build-up begins
14:58: Harlequins Ladies take to the field
15:00: Kick-off
15:40: Half-time
15:55: Second half kick-off
16:35: Final whistle
16:40: Team post-match lap


Pre-Match


Head to the Honours Bar in the West Stand where a full bar service will be available, and supporters of all ages will be able to get their faces painted. 

Half-Time

Take a breather from the action and enjoy some on-pitch competitions and player Q&As.  


Post-Match

Following the players’ post-match lap of the pitch, make sure you stay pitchside to get autographs and selfies with your favourite players. 

Playing your part

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Twickenham Stadium is the home of rugby and in partnership with our supporters these are the behaviours that we are proud to uphold.

- We applaud good play, from those in quarters and in opposition
- We respect the referee and officials, without whom there would be no contest
- We urge our team on without using language that would embarrass or intimidate those around us
- We respect the kicker, regardless of score or the time on the clock
- We are considerate of fellow supporters and their enjoyment of the match, whether we wear the same colours or not.

Please play your part in maintaining the reputation of Big Game as one of the best matchday experiences in the country.

Eating and Drinking

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Food will be available from the Jolly Hog Cabin and Burger Shop at Gate 1 – The Jason Leonard Gate, alongside Fuorvito Coffee serving a range of hot and cold drinks.

The Honours Bar, located in the West Stand and open to all supporters, will be offering a full bar service and pie and chips.

Merchandise

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Our Official Store by Gate 1 - The Jason Leonard Gate is open on matchday when gates open two hours before kick-off and have a wide range of items for men, women and children. From replica kits to the matchday essentials of scarves and hats, there is something for everyone to take home as a souvenir. Before each game we also host player signing sessions in the store, so keep an eye out for these on our website and social channels.


Don’t forget, if you would like to buy your merchandise before you visit, you can find everything you need at shop.quins.co.uk.  

We’re Listening

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Quinformation Point


Our Quinformation Point will be open in the South West Corner (to the left of the South Stand tunnel) at every match, so stop by with any questions you have and we’ll be happy to help. 


Stewards


Our much-loved stewards, often recognised by supporters for their warm welcome and friendly attitude are on hand, should you need any help. Look out for them in their orange and yellow high visibility tabards if you need any help or would like to report anything. 


Text for Assistance


If you need any help on the day or would like to report any anti-social behaviour and don’t feel comfortable approaching a steward, you can text us for assistance. 


Text Quins, details of where you’re sitting and the issue you would like assistance with to 66777 and we will ensure stewards provide assistance as appropriate. 


First Aid


If you require first aid or medical assistance we have a designated first aid room under the Control Tower in the South West corner. Please notify a steward if you or anyone you are with needs medical attention and we will assist.


Post-Match Survey


After the match, you may be asked to give your feedback on your matchday experience. This helps us to constantly evolve and improve matchdays for our supporters. Please tell us what you thought and we will aim to give you an even better experience on your next visit. 

Stay up-to-date

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If in the lead up to the event you require any assistance or have any questions that aren’t answered here, please email us at  customerservice@quins.co.uk

We also recommend following us on social media for up to the minute news and content.

Harlequins

Harlequins Ladies